The Community Score Card (CSC) is a two-way and ongoing participatory tool for feedback, accountable management, planning, monitoring and sharing responsibilities to improve public service quality. The reality of social distancing context and other restriction imposed due to COVID-19 pandemic urged CARE Nepal to find alternative ways of digital solution so that all associated CSC processes can be carried out and supported through remote working modality, without leaving any gaps in CARE’s efforts to ensure governance and accountability system.
